LEGAL REFERENCE

How We Protect Your Privacy

Your account data, payment details and gaming history stay secure with us. We've built our privacy framework around Indonesian players, QRIS, DANA, OVO and GoPay transactions, and local...

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berkathoki How We Protect Your Privacy

Privacy Policy Framework

berkathoki collects account information, gaming activity, device data and payment records to operate your account, process deposits via DANA, OVO, GoPay and QRIS, and comply with local regulations in supported regions. We do not sell your personal data. Your information is encrypted in transit and at rest. We retain records for as long as your account is active, plus a retention period

to meet Indonesian legal obligations. Access requests and data corrections can be made through your account settings or our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions – Get Help

Team online

Email Support

Send privacy concerns, data access requests and account questions to our team. Replies arrive within one business day. Support handles all DANA, OVO, GoPay and QRIS account inquiries.

Live Chat

Reach our support agents in real time through the chat widget. Available during lobby hours to discuss account security, payment methods and privacy settings instantly.

Account Settings

Review and update your privacy preferences, communication settings and data retention choices directly in your account dashboard without contacting support.

PLATFORM TRUST SIGNALS

Privacy & Trust Standards

Encryption Standards

All data in transit uses TLS 1.3 encryption. Account credentials, payment details and gaming records are encrypted at rest with AES-256. Device fingerprinting protects against unauthorized login.

Audit Trail

Login attempts, payment transactions and account changes are logged. You can review your activity history in the account dashboard to spot any unusual access patterns.

Third-Party Processors

DANA, OVO, GoPay and QRIS transactions run through certified payment processors. We share only transaction data needed to complete your deposit or withdrawal request.

Legal Compliance

Our privacy posture reflects Indonesian data protection requirements and supported-region regulations. We comply with local gaming authority guidelines for player account management.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve lobby performance. No tracking cookies follow you off-site. You can disable non-essential cookies in settings.

Data Breach Response

In the unlikely event of unauthorized access, we notify affected accounts within 24 hours and provide guidance on securing your credentials and payment methods immediately.

Policy Consistency Across berkathoki

Terms of Service
Our Terms define account rules, conduct standards and dispute resolution. Privacy Policy covers data handling; Terms cover gameplay conduct and account lifecycle.
Cookie Policy
Separate document detailing all cookies we place. Privacy Policy references cookies; Cookie Policy provides granular consent and opt-out controls for each category.
Payment Terms
Covers DANA, OVO, GoPay and QRIS deposit rules, withdrawal timelines and fee structures. Privacy Policy explains how payment data is secured; Payment Terms explain processing mechanics.
Affiliate Disclosure
If you refer friends via our affiliate program, referral data is governed by Privacy Policy. Affiliate Terms add specific rules about commission tracking and payout schedules.
Account Recovery
Account reset and security procedures are tied to the privacy framework; data verification steps use encrypted identity confirmation across DANA, OVO, GoPay and QRIS methods.
Marketing Communications
Promotional emails and in-app notifications follow Privacy Policy consent rules. You can opt out of marketing in your notification settings without losing account access.
Account Closure
When you close your account, we retain transaction records per Indonesian law but delete personal preferences and communication history within 30 days, per Privacy Policy.
AT A GLANCE

What Shapes Our Privacy Approach

Indonesia-First Design We built privacy controls for Indonesian players and QRIS, DANA...
Real-Time Transparency Open your account dashboard to see login history, transaction log...
Payment Data Isolation DANA, OVO, GoPay and QRIS payment details are stored separately...
Consent Before Collection We ask permission before collecting device location, camera access or...
Minimal Retention We keep only the data needed to run your account...
No Third-Party Sales Your data is never sold to marketers, brokers or advertisers...

Privacy Policy FAQ

We collect your name, email, phone number, date of birth and identity verification details. Payment information (DANA, OVO, GoPay or QRIS account) is added when you make your first deposit. We also log device type, IP address and browser details for security.

Personal preferences and communication history are deleted within 30 days of account closure. Transaction records for DANA, OVO, GoPay and QRIS deposits are retained for the period required by Indonesian law, then securely destroyed. You can request earlier deletion via support.

No. Payment credentials are tokenized by our processor and stored in encrypted vaults we cannot access directly. We see only transaction references, not your wallet PIN or bank account number. This keeps your payment details isolated from our gaming systems.

Yes. Open your account settings and select 'Download My Data'. We'll email you a file containing your profile, login history, gaming logs and transaction records within three business days. This includes all DANA, OVO, GoPay and QRIS transactions.

No. We do not sell, rent or share your personal data with marketers or data brokers. Payment processors see only transaction details needed to process DANA, OVO, GoPay and QRIS deposits. Fraud-prevention partners see anonymized patterns, not your name or account.

We'll notify you within 24 hours of detecting unauthorized access. Change your password immediately through the account reset page. If DANA, OVO, GoPay or QRIS payments were made by an attacker, contact your wallet provider directly and open a dispute with our support team.

Yes. Session cookies (required to log in) cannot be disabled. However, you can opt out of analytics and marketing cookies in your settings. Gameplay will work normally; we just won't track lobby behavior or send promotional notifications.